JawWise Support

Contact

Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day. You can also use Settings > Contact support inside the app.

Common questions

Is the free tier really free?

Yes, forever: the full Morning Relief session every day, symptom and morning logging, 2 clench-awareness checks a day, your streak, and full CSV export. Pro adds the other 3 session tracks, unlimited/custom clench checks, the Apple Watch experience, trends, and the dentist PDF report. The free tier is not a trial.

How do I cancel or restore a subscription?

All billing goes through your App Store account, never through us: iOS Settings > your name > Subscriptions shows and cancels everything. In the app, Settings > Restore purchases re-activates Pro on a new device. Trials remind you before they convert.

What is a clench check?

A random, discreet reminder inside your own waking hours that asks one question: were you clenching just now? One tap answers. It is the same habit-reversal idea used in behavioral self-care for daytime jaw clenching, delivered as a phone notification or, with Pro, a quiet Apple Watch tap. Nothing arrives outside the waking window you set in Settings.

My clench checks are not arriving.

Check iOS Settings > JawWise > Notifications is allowed. In the app, Settings shows your waking window and checks-per-day; a wrapping window (for example 10pm to 6am) is not supported yet and JawWise will tell you plainly rather than silently scheduling nothing.

How do Apple Watch sessions and checks work?

With Pro, open JawWise on your watch to run a guided session with haptic pacing, or log a clench check directly from your wrist. A session started on either your phone or your watch mirrors live on the other device; ending early on one device ends it on both.

Can I share my data with my dentist?

Yes. Pro generates a one-page PDF report (pain by area, clench-check awareness rate, night-guard adherence, session streaks) that you can share from the Progress tab. It is your own log, framed as your own record, never a diagnosis JawWise makes about you.

Where is my data stored?

On your device only. There is no JawWise server, no account, no iCloud sync, and no analytics. See the privacy policy.